FAQ
📦 Orders & Shipping
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
Q: How long does shipping take?
A: Orders are usually processed within 1–2 business days. Delivery typically takes 3–7 business days, depending on your location.
Q: Do you offer cash on delivery (COD)?
A: Yes, Cash on Delivery is available on selected locations.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS.
🔁 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery. Products must be unused and in original packaging.
Q: How do I request a return?
A: Contact us at [your email] with your order number and reason for return.
Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after the returned item is inspected.
🛡️ Warranty
Q: Do your products come with a warranty?
A: Yes, eligible products come with a limited warranty against manufacturing defects.
Q: What does the warranty cover?
A: The warranty covers manufacturing defects only. Physical damage, misuse, or wear and tear are not covered.
Q: How do I claim warranty?
A: Email us at [your email] with your order number and photos/videos of the issue.
❌ Cancellation
Q: Can I cancel my order?
A: Yes, orders can be cancelled within 12 hours of placing the order.
Q: Can I cancel after the order is shipped?
A: Unfortunately, shipped orders cannot be cancelled.
💳 Payments
Q: What payment methods do you accept?
A: We accept:
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Credit/Debit Cards
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Online Payments
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Cash on Delivery (where available)
Q: Is my payment information secure?
A: Yes, all transactions are processed through secure and encrypted payment gateways.
📞 Support
Q: How can I contact customer support?
A: You can reach us at [your email] or via our contact page. We respond within 24–48 hours.
Q: What are your customer support hours?
A: Monday to Saturday, 10:00 AM – 6:00 PM